FAQs

How Do I Cancel Or Modify My Order?

We want to get your order out as soon as possible, so in order to do this it starts processing right away. If something is incorrect on your order or you need to cancel it, please contact us at dwlife-9km@hotmail.com within 30 minutes of placing the order and we will get back to you as soon as we can. We are unable to guarantee any changes or cancellations can be made after this time frame.

When Will My Order Ship?

Most in–stock items ship within 24 hours of ordering; however, some orders may take up to 48 hours to process. Please note that we do not ship on Sunday or China public holidays. For orders placed on weekends or holidays, orders will begin processing the next business day. 

How Do I Track My Order?

Please contact dwlife-9km@hotmail.com, our customer service will update your tracking number with detail tracking website to get know the shipping status and the estimated delivery time.